Companies Offering Remote Customer Service Careers
Customer service is one of the most accessible career paths for Australians looking to work remotely.
Unlike many technology roles that require specialist qualifications or years of technical experience, customer service positions often place greater emphasis on communication, problem-solving, patience and the ability to help people.
These are skills that can be developed through a wide range of industries, including retail, hospitality, administration, banking and sales.
As businesses increasingly support customers through phone calls, email, live chat and online platforms, many customer service responsibilities can be performed without attending a traditional office.
This has created opportunities for Australians to work from home for insurance providers, technology companies, telecommunications businesses, financial services organisations and specialist customer experience providers.
However, there's an important distinction between companies that offer fully remote customer service positions and those that require employees to attend an office several days per week.
Several employers recruit Australian customer service professionals into genuinely remote positions, while others offer hybrid arrangements that combine working from home with contact-centre attendance.
In this guide, we'll explore companies worth researching for remote customer service careers, the types of positions available, what employers look for and how to find legitimate work-from-home opportunities.
This guide was prepared in October 2026. The employers featured have advertised remote or hybrid customer service opportunities, but vacancies and working arrangements can change. Always confirm the requirements of the individual position before applying.
Companies Offering Fully Remote Customer Service Jobs in Australia
Some employers have established work-from-home arrangements that allow customer service employees to perform their duties without regularly attending a central office.
These positions can be particularly attractive to people living outside major cities or those who want to avoid commuting.
However, fully remote doesn't always mean unrestricted location flexibility. Some employers require employees to live within a particular state or distance of an office for training, equipment collection or operational reasons.
1. Knose
Industry: Pet insurance
Careers: Knose Careers
Knose is an Australian pet insurance business that explicitly promotes 100% remote opportunities.
Its careers page highlights working from home, flexible hours and opportunities for professional development.
One particularly relevant position is Pet Care Consultant.
The role involves responding to customer enquiries, explaining insurance products and helping pet owners understand their coverage.
Knose's published position description identifies a work-from-home or work-from-anywhere model, with both full-time and part-time arrangements referenced.
This makes the company particularly interesting for people with experience in customer service, insurance, administration or animal care.
Although a background in veterinary services may be useful for certain specialist positions, customer-facing opportunities can involve broader communication and service skills.
For Australians interested in a fully remote customer service career, Knose is one of the clearest employers to research because its remote working arrangements are explicitly documented.
2. Employment Hero
Industry: Human resources and payroll software
Careers: Employment Hero
Employment Hero is an Australian-founded technology company providing payroll, human resources and employment software.
It operates with a remote-first workforce and recruits employees across multiple business functions.
The company has advertised Customer Care Consultant positions specifically classified as Remote — Australia.
These positions involve helping customers use Employment Hero's software, responding to enquiries and troubleshooting issues.
Depending on the team, employees may communicate with customers through email, live chat, phone calls and screen-sharing sessions.
Employment Hero is particularly appealing to customer service professionals who want to transition into the technology industry.
However, some positions require previous experience with payroll, human resources systems or software-as-a-service products.
This means not every customer care vacancy is entry-level.
Applicants should review the qualifications carefully and consider whether their existing experience matches the particular product or customer segment.
3. Concentrix
Industry: Customer experience and outsourced support services
Careers: Concentrix Careers
Concentrix is an international customer experience company that provides support services for other businesses and organisations.
It has advertised Australian customer service positions explicitly classified as 100% work from home.
For example, its Australian recruitment platform has featured Customer Service Specialist positions supporting financial and government-related enquiries.
These roles involve responding to inbound calls, following established procedures and helping customers understand information or resolve problems.
Some advertisements have stated that previous contact-centre experience isn't essential, making them relevant to applicants with transferable experience from banking, retail, insurance or other customer-facing industries.
However, there can be significant geographical and eligibility restrictions.
A Western Australian work-from-home advertisement, for instance, required applicants to live within 50 kilometres of Perth's CBD and hold Australian citizenship.
This illustrates why fully remote doesn't always mean you can work from anywhere in Australia.
Concentrix is worth monitoring, but applicants should check the exact state, residency, equipment and screening requirements.
4. Probe CX
Industry: Customer experience and contact-centre services
Careers: Probe CX Careers
Probe CX provides outsourced customer service and contact-centre services for organisations across several industries.
Its careers website confirms that it offers remote and hybrid opportunities in Australia.
Probe CX has also advertised remote customer care positions supporting services such as aged care and financial services.
The work can involve responding to inbound calls, explaining services, handling enquiries and helping customers navigate complex situations.
These positions may appeal to people with experience in customer service, hospitality, administration or community services.
However, some Probe CX vacancies require employees to attend a contact centre during training before transitioning to working from home.
Other positions are explicitly hybrid.
Before applying, check whether the arrangement is permanently remote, remote after training or a continuing mixture of home and office work.
5. BizCover
Industry: Business insurance
Careers: BizCover Careers
BizCover is an Australian business insurance platform that helps small businesses compare and arrange insurance coverage.
The company has advertised Customer Care Consultant positions classified as 100% remote.
These roles involve assisting business customers, responding to enquiries and helping resolve service-related issues.
BizCover may be particularly interesting to people with experience in customer service, insurance, sales or business administration.
Working in business insurance can also provide opportunities to develop specialist knowledge that may be useful for future careers in account management, insurance operations or customer success.
As with any employer, confirm the current vacancy's geographical restrictions, employment conditions and training requirements.
6. OfficeHQ
Industry: Virtual reception and business communications
Careers: OfficeHQ
OfficeHQ provides virtual receptionist and telephone answering services to businesses.
Its work involves answering calls on behalf of client organisations, taking messages, handling enquiries and providing professional customer communication.
The company has advertised remote Virtual Receptionist positions in Australia.
This type of work can be particularly suitable for people with previous experience in reception, administration, hospitality or customer service.
Strong telephone communication, accurate message-taking and the ability to follow different client instructions are important.
Because virtual receptionists may represent multiple businesses, the role can involve learning different procedures and maintaining a professional approach throughout the day.
OfficeHQ is worth researching for applicants who prefer telephone-based customer service over sales-focused positions.
Companies Offering Hybrid Customer Service Careers
Fully remote employment isn't the only way to reduce commuting.
Some employers offer hybrid customer service arrangements where employees work from home for part of the week and attend an office on other days.
These positions can provide a useful pathway for people who are new to working remotely.
They may also offer structured training, face-to-face support and opportunities to develop professional relationships.
However, hybrid roles aren't suitable for everyone, particularly if you live a long distance from the required office.
7. Bupa Australia
Industry: Health insurance and healthcare
Careers: Bupa Customer Support Careers
Bupa is a major health insurance and healthcare business with customer support operations in Australia.
Its customer support recruitment information describes hybrid working arrangements involving both home-based work and contact-centre attendance.
For example, Bupa has advertised full-time customer advisor positions where employees work from home for part of the week but must attend a Melbourne or Brisbane contact centre for at least two days.
The company also provides structured training covering its products, systems and customer service procedures.
Bupa may be particularly appealing to people seeking an established employer with professional development opportunities.
However, these positions shouldn't be confused with fully remote employment.
Applicants generally need to live within commuting distance of the relevant contact centre.
8. Medibank
Industry: Health insurance
Careers: Medibank Careers
Medibank is one of Australia's major private health insurance providers.
Its workforce includes customer service representatives, claims specialists, administration staff and healthcare support professionals.
Some positions may support flexible or hybrid working arrangements.
Customer-facing employees may help members understand their health insurance policies, resolve account enquiries or navigate claims processes.
Medibank can be a useful employer to research for applicants interested in health insurance and financial services.
However, working arrangements vary between teams.
Always check whether the vacancy requires attendance at a particular office or contact centre.
9. Telstra
Industry: Telecommunications
Careers: Telstra Careers
Telstra is one of Australia's largest telecommunications companies.
Its customer service workforce supports consumers and businesses with mobile services, internet connections, billing, technical problems and account enquiries.
Depending on the position, flexible or hybrid working arrangements may be available.
Telstra is particularly relevant to applicants with experience in retail sales, telecommunications, technical support or customer service.
Some roles involve technical troubleshooting, while others focus on general account assistance.
Because Telstra operates across multiple locations, applicants should check the specific office and attendance requirements rather than assuming every customer service position is remote.
10. Suncorp
Industry: Insurance
Careers: Suncorp Careers
Suncorp operates in the Australian insurance sector and employs customer service professionals across a variety of functions.
Customer-facing positions can involve assisting policyholders, managing enquiries, explaining coverage and supporting insurance claims.
Flexible or hybrid working arrangements may be available depending on the role.
Suncorp is worth researching for people with backgrounds in retail, hospitality, banking, administration or insurance.
Insurance customer service can also provide a pathway into claims assessment, underwriting support and other specialist roles.
11. Commonwealth Bank
Industry: Banking and financial services
Careers: Commonwealth Bank Careers
Commonwealth Bank employs customer service professionals across banking, lending, digital support and business operations.
Some positions support hybrid working arrangements.
The work may involve responding to customer enquiries, assisting with banking products, resolving account issues and following financial services procedures.
Banking customer service can be a useful entry point into a broader financial services career.
However, the industry involves strict privacy, security and compliance requirements.
Some positions may therefore require specific equipment, secure working environments or regular office attendance.
12. NAB
Industry: Banking and financial services
Careers: NAB Careers
National Australia Bank employs people across customer service, business banking, financial services and operations.
Flexible working arrangements may be available in suitable positions.
Customer service roles can involve handling enquiries, explaining banking products and helping customers resolve financial matters.
Applicants with previous experience in customer service, administration or retail banking may find relevant opportunities.
However, some roles require office or branch attendance, so fully remote availability should never be assumed.
International Technology Companies Offering Remote Customer Support Careers
Australian customer service professionals can also explore opportunities with international software businesses.
These roles are often advertised under titles such as Customer Support Specialist, Customer Care Consultant, Technical Support Representative or Customer Success Associate.
Unlike traditional contact-centre work, technology support can involve helping customers use software platforms, troubleshoot account problems and understand product features.
Some positions are accessible to applicants with general customer service experience, while others require specialist technical knowledge.
13. HubSpot
Industry: Customer relationship management software
Careers: HubSpot Careers
HubSpot is an American software company with an Australian presence.
Its products are used by businesses for sales, marketing, customer service and customer relationship management.
The company supports remote arrangements for eligible positions and has advertised Australian remote vacancies.
Customer-facing career areas include customer support, customer success, onboarding and account management.
HubSpot may be particularly interesting for Australians who want to transition from traditional customer service into the technology industry.
However, applicants should distinguish between customer support roles and more senior customer success positions that require commercial or software experience.
14. Canva
Industry: Design and visual communication software
Careers: Canva Careers
Canva is an Australian-founded technology company used by individuals and businesses around the world.
Its workforce includes customer support, customer success, product, engineering and business operations teams.
Some positions support remote arrangements, while others are hybrid or office-based.
Canva may appeal to people interested in digital products, creative technology and helping customers use online tools.
However, not every customer-facing position is fully remote, so the individual advertisement should be checked carefully.
15. Xero
Industry: Accounting and business software
Careers: Xero Careers
Xero develops accounting software used by businesses and accounting professionals.
Its customer-facing teams help users understand product features, resolve issues and manage their accounts.
Depending on the role, flexible or hybrid working arrangements may be available.
Xero is particularly interesting for people with experience in bookkeeping, accounting, payroll or business administration.
Specialist knowledge can be valuable because customers may need help with financial processes rather than general enquiries.
16. Deputy
Industry: Workforce management software
Careers: Deputy Careers
Deputy develops software for employee scheduling, timesheets and workforce management.
Its customer-facing teams support businesses in industries such as hospitality, retail and other shift-based environments.
Some positions may support remote or flexible working arrangements.
Deputy can be particularly appealing to applicants with hospitality or retail management experience because they may already understand the operational challenges its customers face.
That industry knowledge can be useful when transitioning into software support or customer success.
What Does a Remote Customer Service Employee Actually Do?
Remote customer service employees perform many of the same responsibilities as office-based customer service workers.
The main difference is where the work takes place.
Instead of answering calls or emails from a contact centre, employees use company systems from an approved home workspace.
A typical day might involve responding to customer enquiries, updating account information, resolving billing problems and documenting interactions in a customer relationship management system.
Some roles are primarily telephone-based.
Others involve live chat, email support or a combination of communication channels.
Technical support positions may require employees to troubleshoot software problems or guide customers through online systems.
Insurance and banking roles can involve additional compliance requirements because employees handle sensitive financial or personal information.
Although remote customer service can offer greater convenience, the work is still structured around performance expectations, customer satisfaction and service standards.
Fully Remote vs Hybrid Customer Service Jobs
When searching for customer service careers, it's important to understand how employers use different working arrangement labels.
A fully remote position generally means you can perform your regular duties from home without attending an office each week.
A hybrid position combines working from home with scheduled office attendance.
Some employers also advertise work-from-home-after-training arrangements.
These positions may require several weeks of in-person training before employees are permitted to work remotely.
For example, a company might expect new employees to attend a contact centre while learning its systems and procedures.
Once training is complete, employees may transition to working from home.
However, the employer could still require occasional office attendance.
Before applying, check whether remote work begins immediately, whether training is paid and whether there are ongoing attendance requirements.
Can You Get a Remote Customer Service Job Without Experience?
Yes, although some positions are more accessible than others.
Many employers value communication, reliability and the ability to remain calm when dealing with difficult situations.
These skills can be developed through retail, hospitality, reception, sales and other customer-facing jobs.
For example, someone who has worked in a busy restaurant may already have experience managing complaints, explaining information clearly and handling multiple requests.
A retail employee may have experience answering product questions, processing transactions and resolving customer issues.
These responsibilities can transfer into remote customer support.
However, some positions require previous experience with specific software, financial products or technical systems.
When applying for entry-level positions, focus on advertisements that offer structured training and don't require specialist qualifications.
How Much Do Remote Customer Service Jobs Pay in Australia?
Pay varies depending on the employer, industry, experience and responsibilities.
General customer service and contact-centre positions often pay less than specialised technical support or senior customer success roles.
For example, recent Australian advertisements have included remote customer service positions paying around $27 per hour plus superannuation, while other full-time customer support roles have advertised salaries around $60,000 to $75,000 annually.
These are examples from particular advertisements, not guaranteed market rates.
More specialised positions involving payroll, financial services, software support or complex customer accounts may offer higher compensation.
When comparing salaries, check whether the amount includes superannuation, whether penalty rates apply and whether bonuses or commissions are guaranteed.
Also consider whether the role is permanent, casual or contract-based.
A position with a higher hourly rate may not necessarily provide the same annual income or benefits as permanent full-time employment.
What Equipment Do You Need for Remote Customer Service Work?
Most remote customer service positions require a reliable internet connection and a quiet place to work.
Depending on the employer, you may also need a suitable computer, headset and secure workspace.
Some businesses provide equipment directly.
Others expect employees to use approved personal equipment or offer allowances for home-office expenses.
For example, certain Concentrix advertisements have described employer-provided equipment while requiring employees to collect it from a designated location.
This is another reason geographical restrictions can apply even when the job is fully remote.
Because customer service employees often handle personal information, employers may also require privacy measures and specific security software.
Always confirm the equipment requirements before accepting an offer.
How to Transition From Retail or Hospitality Into Remote Customer Service
Retail and hospitality workers often have more transferable experience than they realise.
Both industries require employees to communicate with customers, resolve problems and remain professional under pressure.
These are core customer service skills.
When preparing your resume, focus on examples that demonstrate your ability to help customers and manage responsibilities.
Instead of simply listing duties such as serving customers or handling transactions, describe situations where you resolved complaints, improved service or managed competing priorities.
You should also become comfortable using digital communication tools.
Many remote customer service employers use customer relationship management systems, online ticketing platforms and internal messaging applications.
You don't necessarily need previous experience with every system, but demonstrating confidence with computers can strengthen your application.
How to Find Legitimate Remote Customer Service Jobs
Start by researching employers with documented remote working arrangements.
Visit their official careers pages and search for titles such as Customer Service Representative, Customer Support Specialist, Customer Care Consultant, Virtual Receptionist or Technical Support Representative.
Then review the working arrangement and geographical requirements.
A position labelled remote may still require you to live within commuting distance of an office.
It's also worth checking the original employer advertisement to verify the recruitment process.
Be cautious of unsolicited offers promising unusually high pay for minimal work.
Legitimate employers shouldn't require you to transfer money on their behalf or pay unexpected recruitment fees.
If an advertisement seems suspicious, verify it through the company's official website and consult Scamwatch for guidance.
How to Build a Long-Term Career in Remote Customer Service
Remote customer service doesn't have to be a temporary job.
Many organisations provide pathways into specialist support, quality assurance, training, team leadership and customer success.
For example, someone who starts in general customer enquiries may eventually specialise in complex product support.
Another employee might move into workforce planning, coaching or team management.
Technology companies can also provide opportunities to transition into implementation, account management or software sales.
Developing product knowledge, communication skills and confidence with customer service software can help support this progression.
If long-term career development matters to you, ask employers about internal promotion opportunities and professional training before accepting a position.
Find Remote Customer Service Jobs on Deskless
Deskless is a dedicated remote job board featuring opportunities sourced directly from Australian and international company websites.
Rather than relying exclusively on traditional recruitment platforms, Deskless helps job seekers discover remote vacancies published through employer career pages.
New opportunities are added daily, with positions across customer service, customer success, administration, sales, technology and other professions when available.
Deskless operates through a paid membership model.
For Australians looking for customer service careers, employer-sourced listings can help uncover opportunities beyond conventional recruitment websites.
However, not every listing is fully remote, and international employers may have geographical hiring restrictions.
Before applying, confirm whether the position accepts Australian-based applicants and whether regular office attendance is required.
Explore Remote Jobs on Deskless
Frequently Asked Questions
What companies offer remote customer service jobs in Australia?
Companies worth researching include Knose, Employment Hero, Concentrix, Probe CX, BizCover and OfficeHQ. Availability and working arrangements depend on the specific vacancy.
Which companies offer fully remote customer service positions?
Knose explicitly promotes 100% remote opportunities, while Employment Hero, Concentrix, Probe CX and BizCover have advertised fully remote customer-facing positions.
Can I get a remote customer service job with no experience?
Yes. Some employers accept transferable experience from retail, hospitality, administration and other customer-facing industries.
Are remote customer service jobs available part-time?
Some are. Availability depends on the employer, roster requirements and advertised employment arrangement.
Do remote customer service jobs require phone calls?
Many do, but some positions focus more heavily on email, live chat or technical support.
How much do remote customer service workers earn?
Pay varies by employer and specialisation. General customer service roles may offer hourly rates or annual salaries, while specialist technical and financial services support positions may pay more.
Do employers provide equipment?
Some do. Others require approved personal equipment or provide home-office allowances. Check the advertisement for details.
Can I work from anywhere in Australia?
Not always. Some fully remote positions require employees to live in a particular state or within a specified distance of an office.
Are remote customer service jobs suitable for people changing careers?
Yes. Customer service can provide an entry point into industries such as technology, insurance, banking and business services.
What's the difference between customer support and customer success?
Customer support generally focuses on resolving enquiries and problems. Customer success often involves helping customers achieve ongoing results with a product or service, sometimes including account management responsibilities.
Where can I find legitimate remote customer service jobs?
Start with official employer career pages and dedicated remote job boards such as Deskless. Always verify the original vacancy before applying.
Final Thoughts
Remote customer service offers Australians an accessible pathway into working from home.
Companies such as Knose, Employment Hero, Concentrix, Probe CX and BizCover demonstrate that customer-facing responsibilities can be performed remotely across industries including insurance, technology and outsourced support services.
Other employers, including Bupa, Medibank, Telstra and major banks, may provide hybrid arrangements that allow employees to work from home for part of the week.
The most important step is to distinguish between genuinely fully remote positions and roles requiring ongoing office attendance.
It's also worth considering the type of customer service work you want to perform.
General enquiries, technical support, insurance assistance and software customer success can involve different responsibilities, qualifications and earning potential.
For people transitioning from retail, hospitality or administration, existing communication and problem-solving skills can provide a valuable starting point.
And for those looking to build a longer-term career, customer service experience can open doors into specialist support, training, management and customer success.
Ready to find your next remote customer service opportunity?
Explore remote jobs on Deskless and discover opportunities sourced directly from Australian and international company websites.
Find remote positions across customer service, customer success, sales, administration and more, and explore career opportunities beyond the traditional office.