Customer Care Analyst (Brazil)

At belo, we’re building simple, intuitive financial products so people can focus on what truly matters. Our mission is to empower users worldwide with seamless access to innovative financial services.
Whether it’s paying with Pix in Brazil, receiving international payments, or managing crypto assets, belo bridges traditional finance with cutting-edge solutions. Built by industry experts and passionate entrepreneurs, our platform is crafted for freelancers, remote workers, and everyday users across Latin America seeking more accessible and efficient financial tools.
We’re ready to take our product to the next level. To do this, we’re looking for a Customer Care Analyst.

What You’ll Do

• Respond to user inquiries and guide them through claims with empathy and clarity.
• Identify and report bugs or friction points, and suggest improvements based on user feedback.
• Collaborate on internal procedures and contribute to the development of help center content.
• Track, document, and follow up on claims with external providers and internal teams.

What We’re Looking For

• Previous experience in customer support, especially in fintech or crypto.
• Empathetic, you can easily understand and relate to others’ perspectives.
• A clear communicator, curious by nature, and love asking questions to get to the root of an issue.
• Fluent in Portuguese.
• English or Spanish proficiency is required.
• Familiarity with tools like Notion and Zendesk/Intercom or similars is a plus.
• Someone who enjoys working with others, offering suggestions, and giving feedback that helps the team grow.
• Able to identify trends in user feedback and propose meaningful improvements.
• Comfortable with digital tools (basic computer literacy and Google Workspace).
• Proven track record of helping build a strong knowledge base.

What We Offer

• The opportunity to shape innovative products that bridge crypto and traditional finance
• A passionate team focused on innovation and impact
• Competitive compensation in USDT
• Remote first work model
• A MacBook and an annual budget to invest in your professional development
• A vibrant startup culture with flexibility, autonomy, and a results-oriented approach

At belo, we’re redefining financial services for LatAm and beyond. Join us to create the tools people need to thrive in the modern economy!