People Business Partner

At Paymentology, we are entering a critical phase of organisational maturity. As we scale globally, strengthen leadership capability, and introduce greater clarity across regions, we are looking for a senior People Business Partner who can operate at both strategic and hands-on levels.

 Reporting directly to the Chief People Officer, you will act as a trusted partner to the Executive and senior leadership team while personally leading complex restructures, senior performance interventions, and organisational design initiatives. As part of a lean People team, you will balance enterprise-level thinking with direct execution.

 You will shape the future of our People Partnering model — raising the bar on leadership effectiveness, organisational clarity, and disciplined workforce planning — while remaining close to the detail when complexity demands it.

This role requires gravitas, ownership, pace, and the confidence to lead from the front.

Strategic Enterprise Partnering

• Act as a trusted thought partner to the Executive Team and senior leaders, translating business strategy into clear organisational and talent priorities.
• Proactively identify structural risks, capability gaps, and leadership challenges before they surface as performance issues
• Influence and constructively challenge senior stakeholders with clarity, confidence, and empathy.
• Embed structured, repeatable approaches to performance, accountability, and organisational clarity.
• Act as a balanced voice in leadership discussions — bringing both business outcomes and employee impact into decision-making

Building & Elevating the People Partnering Function

• Shape and evolve the People Partnering model, defining what “great partnering” looks like at Paymentology.
• Coach and develop People Advisors, building a commercially astute, high-performing BP capability.
• Create clarity between Business Partnering, People Operations, and Talent functions to maximise impact.
• Raise standards for pace, ownership, and quality of people decisions across the organisation.

Hands-On Leadership & Complex Case Ownership

• Personally lead high-complexity restructures, leadership transitions, and multi-jurisdiction employee relations matters.
• Drive senior-level performance interventions where direct execution is required.
• Balance strategic oversight with operational ownership — this role demands both.
• Operate confidently in ambiguity and fast-moving environments without over-engineering solutions.

Organisational Design & Workforce Strategy

• Partner with Finance and Talent Acquisition to drive disciplined headcount planning, capability mapping and succession planning.
• Lead organisational design initiatives that improve span of control, accountability, and leadership effectiveness.
• Provide executive-level insight into workforce composition, talent gaps and organisational health.

Performance & Leadership Effectiveness

• Strengthen leadership capability through coaching and constructive challenge.
• Ensure performance standards are consistent, calibrated, and aligned to business outcomes.
• Identify systemic performance patterns and intervene at structural, not just case, level.
• Embed Paymentology’s culture of accountability, collaboration, and belonging through leadership behaviours and standards.

• 10+ years of progressive People Business Partnering experience, including direct exposure to Executive-level stakeholders.
• Demonstrated executive presence and the ability to influence and challenge senior leaders credibly.
• Proven track record of shaping organisational design and leading complex transformation.
• Strong ownership mindset — comfortable being hands-on and leading complex matters directly.
• Clear appetite to build and develop others; leadership is viewed as an opportunity, not an obligation.
• Commercially astute and confident discussing headcount investment, efficiency, and business risk.
• Clear, concise communicator who distils complexity into actionable insight.
• Motivated to embed and build long-term impact — not just deliver short-term fixes.
• Comfortable operating in global, multi-jurisdiction environments.

This Role Is Not For You If…

• You are seeking a primarily operational HRBP role focused on case management and process execution.
• You prefer established playbooks over shaping structure and standards.
• You are hesitant to challenge senior stakeholders or influence at Executive Team level.
• You are looking for a narrow, country-specific remit rather than enterprise-wide impact.
• You prefer to delegate complex matters rather than personally leading them when required.

 This role demands both strategic thinking and hands-on ownership in a lean, high-growth environment.

At Paymentology, it’s not just about building world-class payment technology, it’s about building a company where people feel they belong and their work truly matters. You’ll join a diverse, global team committed to making a meaningful impact through what we do. Whether collaborating across time zones or contributing to initiatives that support local communities, you’ll find purpose, growth, and flexibility in a supportive, forward-thinking environment.