As a Team Lead/Head of UK Operations, you will take ownership of our fulfillment and logistics operations, ensuring that our UK supply chain delivers exceptional service, efficiency, and scalability. You will manage the strategic and operational relationship with our third-party logistics (3PL) partner, drive performance across warehouse and delivery operations, and continuously optimise KPIs such as inbound, outbound, inventory accuracy, and lead times.
By translating demand trends and growth plans into actionable plans, you will ensure smooth operations, strong peak performance, and an excellent customer experience. In addition, you will ensure operational compliance with statutory and governance requirements and assist in representing the company in relevant legal and regulatory matters.
This is a permanent position based in the United Kingdom with regular onsite presence and travel.
Team Lead/Head of UK Operations (m/f/d)
Westwing
23 hours ago
Full Time
Remote
United Kingdom
JOIN OUR TEAM
WHAT YOU'LL DO
- Manage the operational relationship with our UK-based 3PL fulfillment partner, acting as the key point of contact and ensuring alignment with business objectives, contractual agreements, and Westwing standards
- Monitor and continuously optimise warehouse SLAs and KPIs (inbound, outbound, inventory accuracy, lead times, capacity utilisation), driving structured performance management through regular business reviews and data-driven improvement initiatives
- Drive the setup, optimisation, and scaling of last mile and line haul operations in the UK, ensuring service quality, cost-efficiency, operational resilience and long-term scalability
- Translate demand trends, seasonality, and growth plans into proactive capacity and resource planning to ensure fulfillment readiness and smooth peak execution
- Align cross-functionally with Logistics, Planning, Customer Experience, Tech, and Finance to resolve operational challenges and improve the end-to-end customer journey
- Ensure full compliance with Westwing’s operational standards, inventory governance, reporting accuracy, and financial alignment at the 3PL site
- Implement structured reporting, dashboards, and escalation frameworks, enabling data-driven decision-making and early risk mitigation, leveraging AI where beneficial
- Conduct regular onsite audits and partner reviews, identifying improvement opportunities and strengthening relationships with logistics partners and carriers
YOU COME WITH
- Degree in supply chain management, logistics, business administration, or a related field
- 5+ years of experience in logistics, fulfillment, or supply chain management, ideally within a fast-paced eCommerce or retail environment
- Proven experience managing 3PL providers, including SLA governance, contract management, and performance improvement initiatives
- Strong understanding of UK last mile and line haul logistics networks, including carrier management and cost-performance trade-offs
- Analytical and data-driven mindset with the ability to translate operational data into clear priorities and measurable improvements
- A high level of ownership with a hands-on, team-oriented approach, with the ability to support leadership, take responsibility for key operational areas, and drive improvements in a dynamic, scale-up environment
- Excellent stakeholder management and communication skills in a cross-functional and international setup
- Willingness to travel regularly (30-40% on average, scaling up to 80% during peak seasons and for onboarding)
WHY WESTWING
If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.
At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.
Here is what you can look forward to:
At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.
Here is what you can look forward to:
- A high-performance culture built on trust, feedback and collaboration
- An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
- Flexible working mode
- 25 days of paid holiday to rest, recharge, and come back ready to create plus paid special leave days
- Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
- Wellbeing support through mental health resources and private health insurance
- Enhanced employer pension contributions and enhanced SSP regulations
ABOUT US
Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
Department
Operations & Logistics