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Brand Protection Enforcement Agent (Remote)

Bustem
24 hours ago
Full Time
Remote
United States
$266,000,300,000 - $266,000,300,000 USD yearly

Introduction

Bustem protects e-commerce brands from copycats, counterfeiters, and scammers. We track down and remove fake stores, scam ads, and counterfeit listings across marketplaces, social platforms, and websites. Our team has removed over 100,000+ infringements and safeguarded millions in lost revenue for leading DTC brands.

 

We combine proprietary detection software with a human enforcement team that executes takedowns fast. Our clients are fast-growing consumer brands doing $1M–$100M+ per year — and they trust us to keep their reputation clean.

Duties & Responsibilities

As a Brand Protection Enforcement Agent, you’ll be on the front lines of protecting brands. You’ll use internal tools and manual research to identify infringers, document evidence, and file enforcement actions across major platforms (Amazon, Shopify, TikTok, Instagram, Alibaba, etc.).

 

You’ll work closely with our Lead Enforcement and team to ensure every takedown is accurate, fast, and well-documented. This role blends investigation, operations, and process execution — ideal for someone detail-oriented, tech-savvy, and hungry to learn the inner workings of IP enforcement.

  • Monitor assigned brands for copycats, counterfeiters, and impersonators across e-commerce sites, social media, and web domains.

  • File DMCA takedowns, trademark/copyright reports, and policy violation submissions across multiple platforms.

  • Gather and document proof of infringement (screenshots, links, metadata, seller info).

  • Maintain a high takedown success rate while avoiding false positives.

  • Update internal trackers and client dashboards with daily results.

  • Communicate directly with Lead Enforcement and Engineering to flag new scam patterns or automation opportunities.

  • Follow SOPs (Standard Operating Procedures) while improving and suggesting optimizations to increase accuracy and speed.

  • Occasionally interact with client teams in Slack for clarifications or escalations.

Desired Experience & Qualification

 

  • Strong written and verbal English communication.

  • High attention to detail — you’ll be dealing with legal submissions that must be exact.

  • Strong research skills and comfort navigating multiple online platforms.

  • Fast learner with ability to follow SOPs and internal tools precisely.

  • Reliable internet and ability to work independently with daily check-ins.

  • Previous experience in any of the following is a major plus (but not absolutely necasary):

    • E-commerce operations

    • Paralegal / legal ops

    • Online investigations / fraud detection

    • IP enforcement or trust & safety roles

Package & Remuneration

$266,000 – $300,000 ZAR per year

Interested?