EHR Training Specialist

The Training Specialist provides our clients with optimum knowledge and use of the software and assists them in their transition to Office Practicum. In this role, the incumbent may specialize in either billing or clinical areas.   

Essential Functions / Tasks / Duties / Responsibilities:

• Use our blended learning model to train physicians, mid level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software.
• Delivers training through our different modalities of training:
• Instructor Led: 
  • 1-1 web based training
• Group Training: 
  • Multiple practices 
  • Remote
  • Onsite 
• Onsite
  • Go live support
  • Superuser training
• Webinar
  • Group monthly webinars 
• Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis.
• Regularly plan and deliver education/training required for implementation of software solution for go-live.
• Assist in content creation for training outlines as needed
• Stay current with software releases
• Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis.
• Regularly provide remote and onsite go-live support for clients.
• Work with staff and physicians to optimize the use of software solutions through continuing education and training.

 Competencies 

• Critical Thinking: Problem-solving with a focus on abstract software concepts.
• Communication: Expert in presentation, active listening, and technical writing.
• Adaptability: Change-tolerant and quick to master new software applications.
• Client Management: Service-oriented with the ability to manage expectations under pressure.
• Instructional Flexibility: Capable of tailoring content for diverse learning needs.
• Ownership: Highly organized, independent, and committed to continuous self-development.
• Knowledge: understanding of the healthcare industry, physician office workflows, meaningful use, and patient centered medical home.

Education / Professional Certifications or Licenses:

• Bachelor’s Degree strongly preferred

Experience Requirements: 

• 2-4 years experience training end users on EHR systems at client sites and remotely.
• Experience in ambulatory settings, preferably pediatrics.
• Experience developing Training Curriculum materials is a plus.

Work Environment / Physical demands/ Travel Requirements:

• This job operates in a professional remote office environment. This role routinely uses standard office equipment such as laptop computers, and smartphones.
• Travel: 50% or up to 2 weeks per month
• Prolonged periods of time sitting when not traveling.

Core Values:

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits:

Our team members enjoy a variety of benefits, including but not limited to:

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program

Equal Employment Opportunity Statement: 

Our company is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.  In general, it is your responsibility to notify your supervisor of the need for accommodation.  Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.  Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.