Regional Manager - Cedar Rapids Area

 Regional Operations Manager - Cedar Rapids Area 

Reports To 

Executive Director of Operations 

Direct Reports 

Office Managers, and any future Assigned Operational Support Roles 

Position Summary 

The Regional Manager is a high-impact leader responsible for the operational, clinical, and financial performance of multiple dental practices within a designated geographic area. This role bridges the gap between strategic leadership and day-to-day practice operations, driving alignment with company goals, ensuring excellence in patient experience, optimizing financial outcomes, and developing high-performing teams. The Regional Manager will serve as a mentor, coach, and performance driver, with strong analytical acumen and an operational mindset. 

Operational Oversight 

• Ensure execution of standardized operating procedures across all practices 
• Conduct regular office visits to monitor cleanliness, team culture, safety protocols, and efficiency 
• Evaluate practice performance using operational scorecards and audit tools 
• Resolve escalated operational or patient issues quickly and professionally 
• Implement workflow enhancements that improve patient access and reduce inefficiencies 

Financial & Business Performance 

• Analyze office-level and regional financial reports (P&L, KPIs, AR) monthly 
• Drive cost containment initiatives including dental/office supply spend and staffing optimization 
• Set and manage regional budgets in partnership with Leann 
• Identify and address underperformance through corrective action plans 
• Champion operational strategies that support EBITDA growth 

Team Leadership & Development 

• Lead recruitment, onboarding, and succession planning for office leadership roles 
• Create individualized development plans for managers and key staff 
• Facilitate weekly touchpoints with OM’s, monthly office performance reviews, and monthly Office Manager meetings 
• Model and reinforce servant leadership principles 
• Manage employee relations and support resolution of HR concerns 

Clinical Collaboration & Provider Support 

• Partner with Clinical Leaders and EDO to align clinical goals with operational performance 
• Monitor and support daily provider schedules to optimize productivity 
• Support transitions of clinical providers, including onboarding and exit planning 
• Collaborate with providers to improve patient case acceptance and recall 
• Assist in managing patient feedback and experience initiatives 

Revenue Cycle Management & Compliance 

• Collaborate with OM to review AR aging and resolve systemic billing issues 
• Provide office training and guidance on best practices for claims, insurance verification, and collections 
• Monitor and coach managers on front-office and financial presentation skills utilizing 10 step financial presentation SOP 
• Ensure compliance with OSHA, HIPAA, and infection control protocols via audits and training 

Strategic Planning & Growth Execution 

• Contribute to development and execution of the company’s growth roadmap 
• Support integration and stabilization of new acquisitions and de novo locations 
• Partner with marketing to execute regional campaigns, promotions, and events 
• Conduct competitive market analysis and identify local growth opportunities 
• Present regional performance and initiatives to executive leadership quarterly (QBR) 

 Required Skills & Competencies 

• Minimum 5 years of progressive multi-site leadership in dental or healthcare 
• Deep understanding of P&L, budget planning, and strategic financial management 
• High emotional intelligence and conflict resolution skills, ability to de-escalate situations effectively 
• Ability to influence across multiple stakeholders and build cross-functional relationships 
• Proficiency in Open Dental, Dentrix, Eaglesoft, Ascend (or equivalent) 
• Analytical thinker with ability to interpret data and take decisive action 
• Commitment to coaching, mentoring, and developing emerging leaders 
• Change management expertise in rapidly growing environments 

Work Schedule, Office Visit & Travel Expectations 

• Full-time Position 
• On-site field support required 3–4 days per week across assigned region 
• Remote administrative work 1–2 days per week 
• Evening and weekend availability for events, trainings, or urgent escalations as needed 
• Ensuring to be present with office (supporting clinical in the back, sitting at front, should not be traveling to offices and “working” in a “side” office) 
• Strategically plan and coordinate travel schedules to maximize regional coverage while ensuring cost-effective use of company resources.